Refund policy

Return & Exchange Policy for DROPCART

Effective Date: [Insert Date]

At DROPCART, we maintain a no return policy. However, we do offer exchanges in specific cases to ensure customer satisfaction.

1. No Returns

  • We do not accept returns for any products once delivered
  • We do not provide refunds for change of mind, incorrect selection, or personal preferences

2. Eligible for Exchange

We only offer exchanges under the following conditions:

  • Item received is damaged
  • Item is defective
  • Wrong item was delivered

3. Exchange Request Conditions

To be eligible for an exchange:

  • You must contact us within 48 hours of delivery
  • The item must be unused and in original packaging
  • You must provide proof (photos/videos) of the issue

4. Exchange Process

To request an exchange:

  1. Email us at dropcartsupport@gmail.com
  2. Include your order number and clear proof of the issue
  3. Our team will review and provide further instructions

5. Exchange Approval

  • Once approved, we will arrange a replacement product
  • If the product is unavailable, we may offer a store credit or alternative solution

6. Shipping for Exchanges

  • We will cover shipping costs only if the item is damaged, defective, or incorrect
  • In other cases, exchange requests will not be accepted

7. Order Cancellation

  • Orders can only be canceled within 24 hours of placing the order
  • Once shipped, orders cannot be canceled

8. Contact Us

For exchange requests or support:

Email: dropcartsupport@gmail.com
Business Name: DROPCART